Terms and Conditions
Welcome to the Aurora Essence Website Terms of Use. These Terms describe the terms and conditions that govern the use of the Aurora Essence Website services.
Customer service:
You can email, write or telephone us with your comments or feed back
Aurora Essence Ltd
Field House- Milburn Terrace- Choppington- Northumberland- NE62 5UN
Tel: 44 01670 858056
How to shop at Aurora Essence
Explore the Aurora Essence range through the menu found on the Home page. When you find a product that you would like to purchase, click the 'add to cart' button.
To continue shopping just click on continue shopping. To view your shopping cart go to 'view cart' on the right hand side of the page at the beginning of the bottles.
Once you have finished shopping at our shop, click on 'view cart and review your order and the quantity of items. then click 'checkout' button.
At the 'checkout' you will be asked for your delivery and payment details. Your credit card details are securely transmitted using industry standard SSL encryption technology. we accept ( Paypal, Visa, Master card, bacs). postage and shipping costs have been automatically added to your order.
When you have finished your order you will automatically receive confirmation of your order by email.
A invoice will automatically accompany your order.
Transaction Security
When you use your credit card with us you can be assured you are protected against the misuse of credit card details. We use Secure Sockets layer encryption technology to ensure that all your information is safely encrypted when it is transmitted.
Postage and Handling Costs
We try to keep these to a minimum. All orders are weighed and priced according to standard first class rate.
Delivery Time
We aim to ship your order within 3-7 working days - except where an order item is out of stock, your order may be delayed for several days until we have all items to send at the same time. In this case we will inform you by email immediately.
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Tel: +44 01670 858056
Damaged or Missing Items
Items which are damaged or missing should be reported within 48 hours of receipt and we will do our best to replace or renew your item.
